Terms of Service

1. Permitted Uses

You may use our services for the following purposes:

• 1.1 Exploring information about our remote arcade management solutions and platform capabilities
• 1.2 Contacting us to request consultations, demonstrations, or service information
• 1.3 Accessing technical documentation and resources related to our platform
• 1.4 Managing your arcade operations through our remote management tools, if you become a client

2. Prohibited Activities

When using our services, you agree not to:

• 2.1 Use the platform for any unlawful purpose or in violation of any applicable regulations
• 2.2 Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• 2.3 Interfere with or disrupt the operation of our services or servers
• 2.4 Use automated systems, bots, or scrapers to collect data from our website without permission
• 2.5 Transmit viruses, malware, or other malicious code through our platform
• 2.6 Impersonate any person or entity, or falsely represent your affiliation with any organization
• 2.7 Reverse engineer, decompile, or attempt to extract source code from our platform

3. Service Access Requirements

To access certain features of our platform, you may need to:

• 3.1 Provide accurate and complete information when submitting forms or creating accounts
• 3.2 Maintain current contact information so we can communicate with you effectively
• 3.3 Meet minimum technical requirements, including compatible hardware and internet connectivity
• 3.4 Comply with all applicable laws and industry regulations in your jurisdiction

4. Fair Usage Guidelines

We expect all users to interact with our platform in good faith. Excessive or abusive usage that impacts service quality for others may result in limitations being applied to your access. We reserve the right to determine what constitutes fair use based on typical usage patterns and technical constraints.

5. Account Creation

If you create an account with us:

• 5.1 You must be at least 18 years old and have the authority to enter into this agreement
• 5.2 You are responsible for maintaining the confidentiality of your login credentials
• 5.3 You must notify us immediately if you suspect any unauthorized access to your account
• 5.4 You are solely responsible for all activities that occur under your account

6. Account Security Responsibilities

To maintain the security of your account:

• 6.1 Use strong, unique passwords and enable multi-factor authentication when available
• 6.2 Do not share your credentials with anyone or allow others to access your account
• 6.3 Keep your contact information up to date to receive important security notifications
• 6.4 Log out of your account when using shared or public computers

7. Account Suspension and Termination

We reserve the right to suspend or terminate accounts that:

• 7.1 Violate these Terms of Service or our Acceptable Use Policy
• 7.2 Engage in fraudulent activities or provide false information
• 7.3 Pose a security risk to our platform or other users
• 7.4 Have outstanding payment obligations for our services

We will make reasonable efforts to notify you before suspending or terminating your account, except in cases of severe violations or security emergencies.

8. Multiple Account Policy

Unless specifically authorized by us, you may not create multiple accounts. If we discover duplicate accounts created by the same individual or organization, we may merge or deactivate them at our discretion.

9. Service Uptime and Maintenance

Regarding service availability:

• 9.1 We strive to maintain high availability of our services, but cannot guarantee uninterrupted access
• 9.2 Scheduled maintenance will be announced in advance when possible, typically during off-peak hours
• 9.3 We may perform emergency maintenance without advance notice to address critical security or operational issues
• 9.4 Service interruptions may occur due to factors beyond our control, including internet service disruptions, power outages, or natural disasters

10. Feature Availability

Regarding platform features:

• 10.1 Certain features may be available only to specific service tiers or subscription levels
• 10.2 We may introduce new features, modify existing ones, or discontinue features at our discretion
• 10.3 Beta or experimental features are provided as-is and may be removed or modified without notice
• 10.4 Feature availability may vary based on your geographic location and applicable regulations

11. Geographic Restrictions

Our services are currently designed for and available to users in regions where arcade operations and remote management solutions are legally permitted. We reserve the right to restrict or deny access from certain geographic locations based on legal, operational, or business considerations.

12. Service Modifications and Updates

We continuously improve our platform:

• 12.1 We may update our software, add new capabilities, or change how features work to enhance performance and security
• 12.2 Major updates that significantly change functionality will be communicated to users in advance
• 12.3 You may need to accept updated terms or agreements before accessing new features
• 12.4 Continued use of the platform after modifications constitutes acceptance of the changes

13. Content Ownership

All content on our platform is protected by intellectual property laws:

• 13.1 All website content, including text, graphics, logos, images, software code, and documentation, is owned by Remote Op or our licensors
• 13.2 The Remote Op name, logo, and other trademarks are our exclusive property
• 13.3 Our platform's underlying technology, algorithms, and proprietary methods are protected trade secrets
• 13.4 You may not copy, modify, distribute, or create derivative works based on our content without written permission

14. User-Generated Content Rights

When you submit content through our platform:

• 14.1 You retain ownership of any content you create or upload, including configuration data and operational information
• 14.2 You grant us a limited license to use your content as necessary to provide our services
• 14.3 You represent that you have the right to share any content you provide to us
• 14.4 We may use aggregated, anonymized data derived from user content for analytics and service improvement

15. License Grant to Users

Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our platform for its intended purposes. This license does not include any rights to modify, reverse engineer, or redistribute our technology.

16. Copyright and Trademark Protection

If you believe any content on our platform infringes your intellectual property rights, please contact us with detailed information about the alleged infringement. We take copyright and trademark protection seriously and will investigate legitimate claims promptly.

17. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

18. Dispute Resolution

Any disputes arising from these terms or your use of our services shall first be addressed through good-faith negotiations. If negotiations fail, disputes will be resolved through binding arbitration in Seattle, Washington, except where prohibited by law.

19. Limitation of Liability

To the maximum extent permitted by law, Remote Op shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services.

20. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.