Privacy Policy

Information You Provide Directly

When you interact with our website or contact us, you may provide:

• • Contact Information: Name, email address, phone number, and company details when you fill out our contact forms or request information about our services.
• • Communication Data: Messages, inquiries, and any other information you choose to share when contacting us through email or our website forms.
• • Business Information: Details about your arcade operations, including number of locations, equipment types, and operational needs when requesting consultations or demos.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• • Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• • Usage Data: Pages visited, time spent on each page, links clicked, navigation paths, and interaction patterns with website features.
• • Cookies and Similar Technologies: We use cookies to track preferences, analyze website performance, and deliver personalized content. See our Cookie Policy for detailed information.
• • Referral Information: The source that directed you to our website, including search engines, referring websites, and marketing campaigns.

Legal Basis for Data Processing

We process your personal data based on:

• • Consent: When you voluntarily provide information through forms or accept cookies.
• • Legitimate Interest: To improve our services, analyze website performance, and communicate with potential clients.
• • Contractual Necessity: To fulfill service agreements and respond to your inquiries.

Service Delivery and Communication

We use your personal data to:

• • Respond to your inquiries and provide information about our remote management platform
• • Process consultation requests and schedule demonstrations of our services
• • Send follow-up communications related to your specific requests or expressed interests
• • Provide technical support and customer service when needed

Website Improvement and Analytics

We analyze usage data to:

• • Understand how visitors interact with our website and identify areas for improvement
• • Monitor website performance, diagnose technical issues, and enhance user experience
• • Analyze trends and patterns to better understand our audience's needs and interests
• • Optimize content, navigation, and website features based on user behavior

Marketing Communications

With your consent, we may:

• • Send informational emails about our arcade management solutions and platform updates
• • Share relevant industry insights, case studies, and operational best practices
• • Provide updates about new features, services, or offerings that may interest you
• • Display personalized advertisements on third-party platforms based on your interests

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

Data Sharing with Third Parties

We may share your information with:

• • Service Providers: Third-party vendors who help us operate our website, conduct business, or provide services (such as email delivery, analytics, and hosting providers).
• • Analytics Partners: Companies like Google Analytics that help us understand website usage and visitor behavior.
• • Advertising Networks: With your consent, we share data with advertising platforms for targeted marketing campaigns.
• • Legal Authorities: When required by law, court order, or to protect our legal rights and safety.

We never sell your personal information to third parties. All service providers are contractually obligated to maintain the confidentiality and security of your data.

Security Measures

We implement industry-standard security measures to protect your personal information:

• • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• • Secure Storage: Personal data is stored on secure servers with restricted access and regular security audits.
• • Access Controls: We limit employee access to personal data based on job requirements and implement strict authorization protocols.
• • Regular Monitoring: We continuously monitor our systems for potential security vulnerabilities and unauthorized access attempts.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• • Contact form submissions and inquiry data are retained for up to 3 years to maintain communication history and service quality.
• • Analytics and usage data are typically retained for 24 months to track long-term trends.
• • Marketing consent records are kept until you withdraw consent or request deletion.
• • Legal and compliance records are retained as required by applicable laws and regulations.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by applicable data protection laws. We will provide clear information about the nature of the breach, potential consequences, and steps we're taking to address the issue.

Right to Access

You can request access to the personal data we hold about you. We'll provide you with a copy of your data in a commonly used electronic format.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.

Right to Erasure

You can request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected or if you withdraw consent.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to Restrict Processing

Under certain circumstances, you can request that we limit how we use your personal data while maintaining a copy of it.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.